Our philosophy is to ensure that you are completely satisfied with any item(s) that you buy from us, and as such we will handle all exchange or refund request on an individual basis, please contact us with details of your order and we will be happy to help.

We issue refunds or exchanges on the basis that item(s) that are shipped back to us within 14 days or receipt. Please note that in order to receive a refund or exchange, the item(s) must be unworn, in perfect condition and with all the labels attached and in the original packaging.

All successfully returned items will be credited to the account used to originally purchase the item(s), less any taxes of import duties incurred. We are also unable to refund any shipping charges.

With exchanges, once we have received the item(s) you are returning, and any additional payment which may be required, your new item(s) will be shipped to you.
If an item has been specifically designed for you, or altered in anyway to suit your needs (eg. Length or a cape or coat to suit your height, there is no refund or exchange available on these goods.

Terms and Conditions

1. Introduction

Kerfuffle, Elspeth Ker Designs, including subsidiaries and affiliates (‘website’ or website owner’ or ‘we’ or ‘us’ or ‘our’)provides the information contained on this website or any of the pages comprising the website (‘website’) to visitors (‘visitors’); (cumulatively referred to as ‘you’ or ‘your’ hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or item of this website.

2. Information on the website

Whilst every effort is made to update the information contained on this website, neither Kerfuffle nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers (‘information’)) and shall not be bound in any manner by any information contained on the website. Kerfuffle reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information should be construed as advice and information is offered for information purpose only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.

3. Trade Marks

The trade marks, names, logos and service marks (collectively ‘trade marks’) displayed on this website are registered and unregistered trade marks of Kerfuffle. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of Kerfuffle/Elspeth Ker Designs.

4. External Links

External links may be provided for your convenience, but they are beyond the control of Kerfuffle and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to the external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of Kerfuffle. Please contact us if you would like to link to this website or would like to request a link to your website.

5. Public Forums and User Submissions

Kerfuffle is not responsible for any material submitted to the public areas by you; which include bulletin boards, hosted pages, chat rooms, or any other public area, found on the website. Any material (whether submitted by your or any other user) is not endorsed, reviewed or approved by Kerfuffle. We reserve the right to remove any material submitted or posted by yu in the public area, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to:

i) defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties,

ii) publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;

iii) post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of Kerfuffle and/or a third party’s computer system and/or network;

iv) violate any copyright, trade mark or other applicable United Kingdom or international laws or intellectual property rights of the Website Owner or any other third party;

v) submit contents containing marketing or promotional material which is intended to solicit business.

6. Specific Use

You further agree not to use the website to send or post any messages or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you herby indemnify Kerfuffle against any loss, liability, damage or expense of whatever nature which Kerfuffle or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such messages or material.

7. Warranties

Kerfuffle makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, you or your company’s personal information or material and information transmitted over our system.

8. Disclaimer of Liability

Kefuffle shall not be responsible for an disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, you or your company’s personal information or material and information transmitted over our system. In particular, neither Kerfuffle nor any third party or data or content provided shall be liable to any way to you or to any other persona, firm or corporation whatsoever for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

9. Use of the Website

Kerfuffle does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than the United Kingdom). By accessing the website, you warrant and represent to Kerfuffle that you are legally entitled to do so and to make use of information made available via the website.

10. General

i) Entire Agreement

These website terms and conditions constitute the sole record of the agreement between you and Kerfullfe in relation to your use of the website. Neither you nor Kerfuffle shall be bound by any express tacit nor implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and Kerfuffle in respect of your use of the website.

ii) Alteration

Kerfuffle may at any time modify any relevant terms and conditions, policies or notices, You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the ‘current version’) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the current version each time you visit the website.

iii) Conflict

Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

iv) Waiver

No indulgence or extension of time which either you or Kerfuffle may grant to the other will constitute a waiver of or, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.

v) Cession

Kerfuffle shall be entitled to transfer, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.

vi) Severability

All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or become unenforceable in any jurisdiction, whether due to voidances, invalidity, illegality, unlawfulness or for any reason whatever, shall in which jurisdiction only and, only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant term s and conditions, policies, and notices shall remain in full force and effect.

vii) Applicable laws

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of the United Kingdom without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Curt of the United Kingdom in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

viii) Comments or Questions

If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.

Delivery

Delivery within the UK
Standard delivery with the UK costs approximately £7.85 and takes from 1 to 3 working days if the item is in stock. Please note that a signature will be required. If the item you have ordered is out of stock, the estimated time it will take to be delivered will be stated in the item details. Larger items such as the velvet cloak or coat will be sent by courier and, therefore will be charged accordingly.

Delivery to Europe

Standard delivery to Europe costs approximately £18.95 and can take up to 14 working days. Larger items such as the velvet cloak or coat will be sent by courier and, therefore will be charged accordingly.

Note:

1. All postal charges may vary according to the size and weight of the parcel and, any changes in the rates charged by the Royal Mail. Items dispatched will always be done by special or recorded delivery to ensure there is a tracker, therefore, a signature will be required.

2. When using a courier/delivery company we will always establish a reasonable rate in conjunction with doing our utmost to ensure your goods arrive safely.

3. Any rate of exchange will be calculated on the basis of the rate of exchange at the date of order, plus a 3% uplift.

4. Please refer to our accepted methods of payment.

Contact Us

We will do our utmost to respond to your query via email with 24 hours. In order to establish information more immediately, please telephone us and we will be only to happy to help answer any of your questions.
Kerfuffle, 150 Busby Road, Clarkston, Glasgow G76 8BH

telephone: +44 (0)141 644 4825
email: info@kerfuffle.biz

Privacy Policy

Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our lineline information practices and the choices you can make about the way your information is collected and used. To make tis notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

This notice applies to all information collected or submitted on this website. On some pages, you can order products and make requests. The types of personal information collected at these pages are:
name
address
email address
phone number

The Way We Use the Information

We use the information you provide about yourself when placing an order to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we received. Such addressed are not used for any other purposes and are not shared with outside parties.

We never use or share the personally identifiable information provided to us in ways unrelated to the ones described above.

Our Commitment to Data Security
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How You Can Access or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by calling us or sending us an email. We use this procedure to better safeguard your information.

How to Contact Us
Should you have any other questions or concerns about these privacy policies, please contact us.